Ordering Information

How do I submit an order to MD Orthopaedics?

For convenient 24/7 ordering, you are encouraged to use our Easy Order webshop to place your order.

You may also call and speak to one of our representatives who can take your order over the phone or email the order form to us:

1.) Measurement Guide/Order Form(English)

2.) Measurement Guide/Order Form(Spanish)

Email orders@mdorthopaedics.com

Phone 1-877-PONSETI (766-7384)

Models may be ordered online or over the phone, or email the order form to us:
Ponseti Method Training Models Order Form.

MD Orthopaedics observes the following holidays:

  • Memorial Day
  • Independence Day (July 4)
  • Labor Day
  • Thanksgiving Day
  • Christmas Day (December 25)
  • New Year’s Day (January 1)

*We will be closed for annual shutdown between Christmas Day (December 25) and New Year’s Day (January 1).

We may be closed during the annual AOPA National Conference; details will be listed on the website the month prior.

 

Quick Reference Guide for website users

For ecommerce website users, we have prepared this “Quick Reference Guide” to ease your learning curve with the login and personal setting options:   Quick Reference Guide

What type of payment do you accept?

We accept check, money order, and the following credit cards: Visa, MasterCard, Discover, and American Express. We also accept Western Union payment (please contact our office for details). Terms are available for business accounts.  Please contact us at 1-877-766-7384 for additional information.

How much does shipping cost?

Domestic shipping options are: UPS Ground/Surepost: $12.00; UPS 2nd Day Air: $30.00; UPS Next Day Air $50.00. International shipping charges vary by country and will be displayed during checkout online

How long will it take for my order to arrive?

Orders will be shipped within 1-2 business days, as long as the items are available. Our business hours are 8 AM – 5 PM, Monday – Thursday; we are closed on Fridays. For shipments within the USA, the transit time for most UPS ground packages is 2-3 business days; see the attached UPS map for Ground transit time. Please see our order form or online checkout cart for faster shipping options. International orders are shipped using UPS Worldwide Expedited and may take up to 5-7 business days to arrive.

What is your return policy?

Returns are handled on a case-by-case basis. Please refer to the replacement/returns policy card sent with your order and contact us for a Return Authorization Number before returning any items. Refunds may take up to 4 weeks upon receipt to process. You may also view the policy card here: in English.