Ordering Information

For convenient 24/7 ordering, you are encouraged to use our Easy Order webshop to place your order.

You may also call and speak to one of our representatives who can take your order over the phone or email the order form to us: Measurement Guide/Order Form


Email orders@mdorthopaedics.com

Phone 1-877-PONSETI (766-7384)

Models may be ordered online or over the phone, or email the order form to us:
Ponseti Method Training Models Order Form.

MD Orthopaedics observes the following holidays:

  • Memorial Day
  • Independence Day (July 4)
  • Labor Day
  • Thanksgiving Day
  • Christmas Day (December 25)
  • New Year’s Day (January 1)

*We will be closed for annual shutdown between Christmas Day (December 25) and New Year’s Day (January 1).

*For 2018, we will also be closed Monday, December 24.  Orders received by 10 am CST on Thursday, December 21, will ship the same day; orders received after 10 am CST will ship Tuesday, January 2, 2019

We may be closed during the annual AOPA National Conference; details will be listed on the website the month prior.

 Holiday Shipping Schedule: On the last workday (workdays are Mon-Thurs) before a holiday, all orders received by 10:00 am CST will ship that day; orders received after 10:00 am will ship the next work day after the holiday. 

Annual Shutdown Shipping Schedule: On the last workday before December 25, orders received by 10 am CST will ship the same day; orders received after 10 am CST will ship the next workday after January 1.

For ecommerce website users, we have prepared this “Quick Reference Guide” to ease your learning curve with the login and personal setting options:   Quick Reference Guide

We accept check, money order, and the following credit cards: Visa, MasterCard, Discover, and American Express. We also accept Western Union payment (please contact our office for details). Terms are available for business accounts.  Please contact us at 1-877-766-7384 for additional information.

At MD Orthopaedics, we offer free shipping on every order in the USA.

PLUS, we’ll upgrade your free shipping to Next Day Air  for only $ 25.00 and Next Day Air Early AM for $ 50.00.

 glo_ups_brandmarkOur International customers will receive free UPS World Wide Saver.

All orders received Mon-Thurs by 10 AM CST will ship same day.

Orders received Monday – Thursday by 10 AM CST will ship the same day. Orders received after 10 AM will ship the next business day. Our business hours are 8 AM – 5 PM, Monday – Thursday; we are closed on Fridays. For US shipments, ground packages should arrive within 3-5 business days; please see our order form for faster shipping options. International orders are shipped using UPS Worldwide Express and may take up to 5-7 business days.

Returns are handled on a case-by-case basis. Please refer to the replacement/returns policy card sent with your order and contact us for a Return Authorization Number before returning any items. Refunds may take up to 4 weeks upon receipt to process. You may also view the policy card here: in English.